Satisfaction Studies

Mark long-term business resilience with customer satisfaction

It would be an understatement to say that satisfaction studies are key to overall organisational growth

81% of marketers regard customer satisfaction as a major competition area in their industry. Satisfied customers are a major growth stimulator. Satisfaction studies are a requisite for predicting business growth and revenue. Excelling in the domains of marketing research, customer intelligence and customer analytics for 20+ years, Market Xcel has become synonymous with customer satisfaction. Decoding customer satisfaction and loyalty in online and offline environments in real-time, we drive business growth and ROI with advanced analytics.

It’s the loyal customers that turn into brand ambassadors

As a renowned global research, insights, and technology company, we are a one-stop destination for Qualitative, Quantitative, Secondary, B2B, and B2C research. From conducting face-to-face interviews to telephone interviews, we are a trusted partner for 700+ businesses, refining their customer journey. With our proprietary solutions, Global Panels, Xcel-Online Surveys [Double opt-in], AIM, Qualmation, VeIS, and LOCEP [5M+ Panellists] with partners and affiliates spread across more than 80 countries, we are accredited for delivering credible, quality & actionable insights. Leveraging our digitally connected network of 6000+ village Sahayaks spread across 28 states, 80 cities, 30000+ villages and 95% blocks, we also furnish brands and businesses with real-time actionable consumer insights from the hinterlands. With 14 offices in India, International offices in USA and Singapore and extensive coverage across NA, EUR, APAC, SAARC, Middle East we have gained excellence in customer satisfaction research studies. Decode Customer. Gain Insights. Unlock Growth.

Mark long-term business resilience with customer satisfaction

Discover how this study helps
Identify areas of improvement

Our study on customer satisfaction gathers customer feedback and insights exposing issues related to products/services and the approach for improvement.

Enhance customer retention

By delivering customer perception of quality and customer satisfaction, we help you acquire new customers, retain the existing ones, and reduce customer churn.

Elevate the customer experience

The insights delivered from a customer satisfaction survey allows you to take proper measurements and steps to enhance the overall customer experience.

Satisfaction Studies Solutions

Designed to make a difference

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Employee satisfaction

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Employee satisfaction

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Employee satisfaction

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Dealer satisfaction

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Dealer satisfaction

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Dealer satisfaction

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Customer satisfaction

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Customer satisfaction

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Customer satisfaction

Get in touch with us

Our insight-friendly experts are just a click away. Drop your query now.


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Map with Market Xcel's Locations marked

Get in touch with us

Our insight-friendly experts are just a click away. Drop your query now.


Share your details and we will get back to you within 24 hours. We wait to hear from you.

Map with Market Xcel's Locations marked

Get in touch with us

Our insight-friendly experts are just a click away. Drop your query now.


Share your details and we will get back to you within 24 hours. We wait to hear from you.

Map with Market Xcel's Locations marked

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023