It would be an understatement to say that satisfaction studies are key to overall organisational growth
81% of marketers regard customer satisfaction as a major competition area in their industry. Satisfied customers are a major growth stimulator. Satisfaction studies are a requisite for predicting business growth and revenue. Excelling in the domains of marketing research, customer intelligence and customer analytics for 20+ years, Market Xcel has become synonymous with customer satisfaction. Decoding customer satisfaction and loyalty in online and offline environments in real-time, we drive business growth and ROI with advanced analytics.
It’s the loyal customers that turn into brand ambassadors
As a renowned global research, insights, and technology company, we are a one-stop destination for Qualitative, Quantitative, Secondary, B2B, and B2C research. From conducting face-to-face interviews to telephone interviews, we are a trusted partner for 700+ businesses, refining their customer journey. With our proprietary solutions, Global Panels, Xcel-Online Surveys [Double opt-in], AIM, Qualmation, VeIS, and LOCEP [5M+ Panellists] with partners and affiliates spread across more than 80 countries, we are accredited for delivering credible, quality & actionable insights. Leveraging our digitally connected network of 6000+ village Sahayaks spread across 28 states, 80 cities, 30000+ villages and 95% blocks, we also furnish brands and businesses with real-time actionable consumer insights from the hinterlands. With 14 offices in India, International offices in USA and Singapore and extensive coverage across NA, EUR, APAC, SAARC, Middle East we have gained excellence in customer satisfaction research studies. Decode Customer. Gain Insights. Unlock Growth.
Mark long-term business resilience with customer satisfaction
Discover how this study helps
Identify areas of improvement
Our study on customer satisfaction gathers customer feedback and insights exposing issues related to products/services and the approach for improvement.
Enhance customer retention
By delivering customer perception of quality and customer satisfaction, we help you acquire new customers, retain the existing ones, and reduce customer churn.
Elevate the customer experience
The insights delivered from a customer satisfaction survey allows you to take proper measurements and steps to enhance the overall customer experience.