Sanjeev Handa Decodes The Shift in the Consumer Psyche:

An In-depth Analysis of Today's Informed and Conscious Consumer From Global-to Local-to Me

Sanjeev Handa
Sanjeev Handa

Sr. Vice President - PR & Communications, Maruti Suzuki India

With the evolving times, we are looking at consumers that are not just tech-savvy, but also, consequently, well-informed. Steve Jobs, the Founder of Apple once said, “Get so close to your customers that you tell them what they need, well before they realise it themselves.” However, the consumers of today are crystal-clear in their heads about what they want and how they want it. The growing awareness about qualities such as sustainability, inclusivity, provenance, and mission-driven values when making purchasing decisions is evident. This shift in priorities has led to the rise of Recommerce, Resale, Repair, and Rental platforms. In addition, there is now a growing emphasis on individualism over collectivism that reflects this change in consumer mindset. 

Today, let us explore these new consumer attitudes, examining the factors driving this transformative change. We will also determine whether these emerging trends are here to stay in the market or transiently ephemeral in nature.


Conscious Consumerism: The New Frontier

In today's world, it's not enough to simply make choices that benefit ourselves. We must also consider the impact of our actions on the environment and public welfare. That's why being eco-friendly is no longer an option; it's a necessity. Consumers are becoming increasingly aware of the need to be environmentally conscious, and this is driving a major shift in buying habits. Words like "eco-friendly," "inclusive," and "aware" have become part of the purchasing language, reflecting a growing concern for our environment and planet. 

To truly embrace this change, we must look beyond traditional buying and selling. The 4R’s Reselling, Repairing, Recommerce, and Renting platforms are emerging as sustainable alternatives. These markets may well be the key to a greener future. But are they just temporary trends, or do they represent a long-lasting change? Only time will tell. What we do know is that it's up to all of us to take responsibility and make choices that benefit not just ourselves, but our planet too. 

As consumers become more environmentally conscious, there is a noticeable trend where brands that adopt sustainable practices are effectively engaging their audience. This shift towards eco-friendly living goes beyond just purchasing products. It involves committing to endorsing ethically sourced materials and manufacturing methods that prioritize the fair treatment of workers.

The increasing number of digital-native brands that prioritize eco-conscious solutions highlights this preference. These companies realize that consumers derive greater pride and fulfilment from supporting sustainable endeavors. An interesting offshoot of this trend is the growing segment of recommerce, which is dedicated to Reselling or Recycling pre-owned goods to prolong their usefulness. This circular economy recognizes the importance of existing resources and aims to minimize waste whenever possible.

The Resale and Rental market are another sector benefitting from this conscious consumerism trend. The notion of "fast fashion" is slowly dissipating as the fashion industry experiences an awakening, understanding that customers prioritize the quality and longevity of garments over disposable fashion. In response to this shift, clothing rental companies have begun sprouting, allowing individuals access to premium quality attire without succumbing to wasteful one-time purchases.

Amidst a significant shift, the automotive industry too is embracing sustainability with fervor. The tide of consumer demand has evolved from mere carbon-consciousness to an insistence on holistic sustainability. It's not just about hybrids and electric vehicles; it's about the entire manufacturing process being carbon negative. The stark reality is that most of the nation's electricity stems from coal renders, and the mere launch of EVs is inadequate. This has ignited a burgeoning curiosity for alternative sustainable solutions within today's automotive landscape.


Individualism: Empowering Personal Choices

In parallel to the rise in conscientiousness lies another significant paradigm shift – individualism over collectivism. This change is not one-dimensional; it reflects a growing awareness that each person possesses unique values and personal experiences leading to distinctive consumer preferences.

Upon closer analysis, it becomes clear that the current surge in personalized experiences is a result of the emergence of a new unit within a global framework. This framework places a high priority on providing customized experiences that cater to the unique identities of modern-day consumers. There is a growing demand for tailored products and services among consumers who have an insatiable appetite for customization. 

The increasing importance of this new entity can be attributed to a combination of factors that enhance its significance. These factors include changes in society, cultural dynamics, technological advancements, and more. As a result, consumers are becoming more astute and demand personalized experiences at every touchpoint. Therefore, businesses need to adopt agile and insightful approaches to accommodate diverse demands and leverage the growing array of opportunities.

We are also witnessing groundbreaking technologies, such as AI-driven personal assistants, which can predict and adapt to individual preferences. This has resulted in a surge of personalized products and tailored customer experiences. As a result, companies are now compelled to revolutionize their traditional strategies, placing a greater emphasis on meaningful dialogues that transcend demographics and discern the very needs of their customers. 

The shift from "global to local to me" is also a significant tenet of change in perspective that focuses on individual needs and experiences, rather than homogenizing people under a single banner. This transition blends global and local dynamics to create innovative solutions that cater to the specific needs of each person, rather than treating them as part of a collective whole. This new approach champions individual-centric solutions, which are capable of satisfying the changing desires of an increasingly sophisticated audience. In the past, globalization was seen as a positive force that encouraged interdependence and collaboration, but it often came at the expense of diversity and individuality. However, today we are seeing a renewed emphasis on individualism, which is manifesting itself in a subtle but undeniable shift towards personalization. As globalization gives way to localization, businesses must adapt to this new reality by creating tailored solutions that resonate with the unique identities of their customers as modern-day customers are no longer satisfied with generic offerings. 

Looking ahead, the journey is ongoing. Brands and businesses must evolve to understand that today's consumers seek more than just products; they want to connect with ethical, socially responsible, and environmentally conscious entities. By aligning themselves with these values, companies can stay competitive in the global market and chart a course towards a more sustainable and consumer-centric future. In essence, the horizon holds promises for those who are willing to set sail with the winds of change.

Coffee Table Book 2024

Coffee Table Book 2024

Golden guide book for marketers

Golden guide book for marketers

Golden guide book for marketers

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023 (v1.1.3)

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023 (v1.1.3)

USA

Market Xcel Data Matrix

5741 Cleveland street, Suite 120, VA beach, VA 23462

SINGAPORE

Market Xcel Data Matrix Pvt. Ltd.

190 Middle Road, # 14-10 Fortune Centre, Singapore - 188979

NEW DELHI

17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi,

Delhi 110020

Market Xcel Data Matrix © 2023 (v1.1.3)