-:Market Xcel Data Matrix Pvt. Ltd. : Your Research Partner :-
Our Services
Research we do
Business to Business
Advertising
Customer Satisfaction Management & Comptetive Bench Marketing
Customer Loyality
Usage & Attitude
Segmentation & Profiling
Employee Satisfaction
Brand Performance & Positioning
Product Development
Mystery Shopping/Visits
Data Collection
Outsourcing Partner
CATI Studio
Online Survey
Are our people on our service promise?
What our customers are saying about us?
One of the greatest challenges facing marketers today is staying close to their customer. Chances are you are not able to meet with every Sales Rep, overhear every customer call to your inbound call centre, or spend all day on the sales room floor listening to customer comments. Unfortunately, this means that you are missing out on valuable feedback and insight about your product performance, shelf placement, store layout, service and sales staff, after-sales support, warranty, product packaging, and delivery on your brand’s promise. Fortunately, you can close this potential gap by letting the Market Xcel suite of Mystery shopping or mystery visits programs.
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Evaluate staff training programs, identify gaps and opportunities to increase service levels;
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Tie front-line staff bonuses and incentives directly to performance;
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Look at your service offering through the eyes of your customer, identify areas where the customer bond may become weakened and discover opportunities on how to strengthen it;
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Track customers’ purchase habits and experiences over time and identify opportunities to increase their purchase of your product;
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Measure how your brand is positioned against competing brands in your customers’ eyes;
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Monitor key customer metrics like loyalty, future purchase intentions, brand advocacy, project trends and identify causes of potential defection before they affect your bottom line
Join Our Panel
Our Work
Case References :Auto
Case References :IT
Pharma Focus – Exposure &
Case References :Telecom
Case References :Concept
Client Testimonial
NRI (Japan)
Dear Market Xcel members, I really appreciate you and your colleague for our survey. We are really satisfied with your outputs and correspondence
Chuo Senko (Thailand):
My name is Moke. Asama and myself will be handling the Hit study from Phase 2 onward. Lynn always speaks highly about your cooperation and speed of respond. It helps her passed through Phase 1 with customers’ much acclaim.
Brain Juicer (UK):
In terms of our experience of this project; the project itself went very smoothly, your team were able to turn around the fieldwork very fast which allowed us to keep to our deadlines here. The end client at Nokia was very impressed with the project and if we have any further research in India then I will certainly be in contact.
Fusion (Hong Kong):
We made the presentation to the client today and it went very well. The client is generally very pleased.
Ace-fw (China):
This is Juliana. Again, thank you SO MUCH for your help on OHT project
