Market Xcel houses a Computer Assisted Telephone Interviewing (CATI) system to conduct sophisticated, large-scale telephone surveys for our clients. The system facilitates the timely completion of surveys and makes data available upon completion of each survey and allows our highly qualified interviewers to remain focused on collecting quality data.
Our survey managers implement quality control measures by monitoring the progress of interviewers from remote supervisor stations. Interviewer productivity reports are generated regularly and are used to determine interviewer training needs.
We are responsiveness to your desire in fielding research studies – small ad-hoc to regular tracking.
- 20 CATI Work Stations expandable Up to 50
- Individual Telephone Lines upto100
- Dedicated Server
- Power backup for uninterrupted power supply
- Dedicated IT support for quick troubleshooting
- Dedicated leased line for uninterrupted speed
- 100% call recording capabilities
- Domestic : Language capabilities of 10 Indian Language speaking Interviewers
- International : English speaking population and we are also upgrading to conduct surveys in other foreign languages
Services
- Pilot surveys before starting fieldwork
- Fieldwork set up within 3 days
- Outbound services across the globe
Services
- Record all telephone interviews to control fieldwork performance
- Real time results
- Lower Cost
- 24x7 facility
- Global coverage
